1. Introduction

Edulogy Inc. ("we," "our," or "us") is committed to protecting the privacy of our students, parents, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use edulogy.ca and the Edulogy Insight platform. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

2. Information We Collect

Personal Information: Name, email address, phone number, mailing address, date of birth (for students), school name, and grade level.
Academic Information: Assessment results, academic levels, skill gaps, session notes, homework submissions, progress data, and learning plans.
Technical Information: Browser type, IP address, device information, cookies, and usage analytics (via anonymized tools).
Payment Information: Credit card and billing information processed securely through Stripe. Edulogy Inc. never stores your full payment details on our servers.
Media: Audio recordings from speaking assessments and uploaded images for handwriting analysis. These are used solely for educational purposes.

3. How We Use Your Information

Deliver, manage, and improve our educational Services
Generate personalized academic assessments and learning plans
Communicate with parents and students about progress, scheduling, and billing
Process payments and manage monthly or annual subscriptions
Personalize website content based on your region and school board
Comply with legal obligations and protect our rights
Send service-related notifications (we will not send unsolicited marketing without your explicit consent)

4. Legal Basis for Processing

We process your personal information on the following legal bases:

Contract: To fulfill our tutoring service agreement with you.
Consent: Where you have given explicit consent (e.g., audio recordings, marketing communications).
Legitimate Interests: To improve our Services and ensure platform security.
Legal Obligation: To comply with applicable laws and regulations.

5. Data Security

We implement industry-standard security measures including:

256-bit TLS/SSL encryption for all data in transit
AES-256 encryption at rest for all stored data
Secure, role-based access controls for staff
Regular security audits and vulnerability assessments
All data is stored on servers located in Canada

While we take all reasonable precautions, no method of electronic storage or transmission is 100% secure. Edulogy Inc., its directors, and officers shall not be liable for any unauthorized access resulting from circumstances beyond our reasonable control.

6. Photo & Video Consent

Edulogy Inc. may photograph and film students during in-centre sessions, camps, and events for use in social media, marketing materials, and our website. By enrolling in any Edulogy programme or event, parents and guardians grant full consent for their child to be photographed and filmed for these purposes. If you wish to withdraw consent at any time, please notify us in writing at care@edulogy.ca and we will honour your request for all future media.

7. Children's Privacy

We take children's privacy very seriously. We collect children's information only with verified parental or guardian consent. Parents can review, update, correct, or request permanent deletion of their child's information at any time by contacting us at care@edulogy.ca. We do not knowingly share children's data with third parties for marketing purposes.

8. Data Sharing

We do not sell your personal information to third parties. We may share information with:

Tutors and internal staff for educational delivery purposes
Stripe (payment processing) — governed by Stripe's own Privacy Policy
AI service providers for assessment analysis (data is anonymized where possible)
Analytics providers (anonymized, aggregate data only)
Legal authorities only when required by applicable law or valid court order

Edulogy Inc. requires all third-party service providers to maintain appropriate confidentiality and security measures for any personal information shared with them.

9. Data Retention

We retain personal data for as long as your account is active or as needed to provide Services. Upon account closure, we will delete or anonymize your data within 90 days, unless we are required to retain it for legal or regulatory purposes. Academic records may be retained for up to 7 years for OSSD credit documentation purposes.

10. Cookies & Tracking

We use cookies and similar tracking technologies to:

Maintain your session and preferences
Personalize website content based on your location (DKR system)
Analyze website usage through anonymous analytics

You may disable cookies in your browser settings, though this may affect the functionality of our Platform.

11. Your Rights

Under PIPEDA and applicable law, you have the right to:

Access: Request a copy of the personal information we hold about you or your child
Correction: Ask us to correct inaccurate or incomplete information
Deletion: Request deletion of your personal data (subject to legal obligations)
Portability: Request a copy of your data in a portable format
Withdraw Consent: Withdraw consent for non-essential processing at any time

To exercise any of these rights, contact us at care@edulogy.ca. We will respond within 30 days.

12. International Data Transfers

Your personal information is primarily stored and processed in Canada. In the event that data is transferred outside of Canada (for example, through third-party AI processing services), Edulogy Inc. will ensure that appropriate safeguards are in place as required by PIPEDA to protect your information.

13. Limitation of Liability

To the maximum extent permitted by law, Edulogy Inc., its directors, officers, employees, and agents shall not be liable for any unauthorized disclosure of personal information that occurs despite our reasonable security measures. Our total liability related to any privacy breach shall not exceed the fees paid by you in the twelve (12) months preceding the incident.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email and by updating the "Last updated" date above. Continued use of our Services after notification constitutes acceptance of the updated policy.

15. Contact & Complaints

If you have questions, concerns, or wish to make a complaint about how we handle your personal information, please contact our Privacy Officer:

Edulogy Inc. — Privacy Officer
1500 Sixth Line, Unit 1 & 2
Oakville, ON L6H 2P2
Email: care@edulogy.ca
Phone: 647-779-0011

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.