1. Definitions & Interpretation

In these Terms of Service ("Terms"), unless the context requires otherwise:

"Edulogy," "Company," "we," "our," or "us" means Edulogy Inc., a corporation incorporated under the laws of Ontario, Canada, including its directors, officers, employees, agents, successors, and assigns.
"Services" means all educational tutoring, AI-powered academic assessments, learning programs, high school credit courses (OSSD), related educational services, and digital platform features provided by Edulogy Inc. through edulogy.ca and associated applications.
"User," "you," or "your" means any person who accesses or uses our Services, including parents, guardians, and students.
"Platform" means the edulogy.ca website, Edulogy Insight platform, and any related mobile or web applications.

2. Acceptance of Terms

By accessing or using edulogy.ca and the Edulogy Insight platform, you agree to be bound by these Terms. If you do not agree to these Terms in their entirety, you must not access or use our Services. These Terms constitute a legally binding agreement between you and Edulogy Inc.

3. Services

Edulogy Inc. provides educational tutoring, AI-powered academic assessments, learning programs, high school credit courses (OSSD), and related educational services for students from Junior Kindergarten through Grade 12. All sessions are delivered by qualified, background-checked educators. We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice.

4. Account Registration

Parents/guardians must create an account to access our Services. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must be at least 18 years old to create a parent account. Students aged 13+ may create student accounts with parental approval. You agree to provide accurate, current, and complete information and to update such information as necessary.

5. Payment Terms

Monthly Plan: Billed monthly on the same date each month. Cancel anytime before the next billing cycle — no penalties.
Annual Plan: Billed once per year upfront. Covers 12 months of tutoring at the price of 10 months (2 months free). The annual plan is non-refundable after the first 14 days from enrollment.
Per-Session: Payment is due at the time of booking.
Program Packages: Payment is due at enrollment. Installment plans are available for select programs.
All prices are in Canadian dollars (CAD) and subject to applicable taxes where required.
We reserve the right to update pricing with 30 days' written notice to existing subscribers.
Failure to make timely payments may result in suspension or termination of Services without liability to Edulogy Inc.

6. Cancellation & Refund Policy

7-Day Money-Back Guarantee: We stand behind our program 100%. When you enrol in any Edulogy tutoring subscription, you receive a full 7-day, no-questions-asked money-back guarantee. If for any reason you are not completely satisfied within the first 7 calendar days of your subscription start date, simply contact us and we will issue a full refund — no questions asked, no hoops to jump through.

After 7 Days — No Monetary Refunds: Once the 7-day guarantee period has passed, all payments are final and non-refundable. No monetary refunds, partial refunds, or credits will be issued for any reason after the 7-day period, including but not limited to missed sessions, schedule changes, dissatisfaction, or early cancellation.

Session Cancellations: Sessions may be cancelled or rescheduled with at least 24 hours' notice. Cancellations made with less than 24 hours' notice forfeit the session fee. No monetary refunds are provided for cancelled sessions.

Monthly Plan Cancellation: You may cancel your monthly plan at any time. Cancellation takes effect at the end of the current billing period — you will continue to receive Services until then. No refund is provided for the remaining days of the current billing cycle.

Annual Plan Cancellation: Annual plans may be cancelled at any time, but are non-refundable after the 7-day guarantee period. Services continue for the full 12-month period regardless of cancellation date.

7. Attendance & No-Show Policy

Students are expected to attend all scheduled sessions.
A maximum of 2 sessions per month may be rescheduled with proper 24-hour notice.
No-shows without notice will be charged as completed sessions.
Edulogy Inc. reserves the right to reschedule sessions due to tutor unavailability with advance notice.

8. Code of Conduct

Students and parents agree to treat all Edulogy Inc. staff, tutors, and other students with respect. Edulogy Inc. reserves the right to terminate Services without refund for any student or family that exhibits abusive, threatening, harassing, or inappropriate behaviour toward any person associated with Edulogy Inc.

9. OSSD Credit Courses

Edulogy Inc. is approved by the Ontario Ministry of Education to grant OSSD credits. Students must complete the required 110 hours per credit and meet all evaluation criteria. Credits will appear on the student's official Ontario transcript.

10. Assessment & AI Disclaimer

Our diagnostic assessments, including AI-powered tools, are designed to provide an estimate of your child's academic level. While highly accurate, they are not a substitute for formal psycho-educational assessments, medical diagnoses, or professional clinical evaluations. Results should be used as a guide for educational planning only. Edulogy Inc. and its directors, officers, and employees shall not be held liable for any decisions made based on assessment results.

11. Intellectual Property

All content on edulogy.ca — including but not limited to text, graphics, logos, assessment materials, worksheets, curriculum content, software, AI models, and proprietary algorithms — is the exclusive property of Edulogy Inc. and is protected by Canadian copyright law, trademark law, and international intellectual property treaties. Users may not reproduce, distribute, modify, reverse engineer, or create derivative works from our proprietary materials without prior written consent from Edulogy Inc.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

Edulogy Inc. provides its Services on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Edulogy Inc. does not guarantee specific academic outcomes, grades, test results, or university admissions.
In no event shall Edulogy Inc., its directors, officers, employees, agents, or shareholders be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with the use or inability to use our Services.
The total aggregate liability of Edulogy Inc. for any and all claims arising under these Terms shall not exceed the fees actually paid by you to Edulogy Inc. in the twelve (12) months immediately preceding the event giving rise to the claim.
No director, officer, or shareholder of Edulogy Inc. shall have any personal liability for any obligations of the Company.

13. Indemnification

You agree to indemnify, defend, and hold harmless Edulogy Inc., its directors, officers, employees, agents, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of or access to the Services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content or information you submit through the Platform.

14. Disclaimer of Warranties

Edulogy Inc. makes no representations or warranties regarding the accuracy, completeness, reliability, or availability of the Platform or any content thereon. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free. Any reliance on the information provided through the Platform is at your own risk. Edulogy Inc. disclaims all liability for any harm or damage arising from the use of third-party services, links, or integrations available through our Platform.

15. Force Majeure

Edulogy Inc. shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, epidemics, government actions, internet or telecommunications failures, power outages, civil unrest, or acts of God.

16. Dispute Resolution & Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through good-faith negotiation between the parties for a period of thirty (30) days. If the dispute cannot be resolved through negotiation, it shall be settled by binding arbitration administered in accordance with the Arbitration Act, 1991 (Ontario). The arbitration shall take place in Oakville, Ontario, and shall be conducted in English. The decision of the arbitrator shall be final and binding on both parties.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

17. Termination

Edulogy Inc. may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services ceases immediately. Sections 11 through 16 and any other provisions that by their nature should survive termination shall survive.

18. Privacy

Use of our Services is subject to our Privacy Policy, which is incorporated by reference into these Terms. We collect and process personal data in accordance with PIPEDA and applicable Ontario privacy legislation.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Subject to Section 16, any legal proceedings shall be brought exclusively in the courts of the Province of Ontario, and you irrevocably submit to the jurisdiction of such courts.

20. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

21. Entire Agreement

These Terms, together with the Privacy Policy, Disclaimer, and any other policies referenced herein, constitute the entire agreement between you and Edulogy Inc. regarding your use of the Services and supersede all prior agreements and understandings, whether written or oral.

22. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our Services after notification of changes constitutes your acceptance of the updated Terms. We will notify existing subscribers of material changes via email with at least 14 days' notice.

23. Contact

Questions about these Terms? We're happy to help:

Edulogy Inc.
1500 Sixth Line, Unit 1 & 2
Oakville, ON L6H 2P2
Email: care@edulogy.ca
Phone: 647-779-0011